Refund Policy


Every item we ship is backed with a complete 30 day Satisfaction Guarantee. If for any reason you are dissatisfied with any item, return it within 30 days of purchase in its original wrapping. We will gladly exchange it, credit your account or refund your purchase price, including your return postal costs (see below *).  Please ensure that any return is through the postal service. 

* Returning a specimen using UPS, FEDEX or DHL will result in extra fees including import taxes. We will not accept parcels returned by this method. The regular postal service is the best method to use as you can fully insure a returning parcel.  We use the regular postal service to ship all specimens.

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